Terms of Service

Last updated: 16 July 2026

1. Who we are

ITA Courier is operated by YOUR FULL LEGAL NAME, a self-employed sole trader at YOUR BUSINESS POSTAL ADDRESS, Lincoln, UK. Contact: disenoprofesional6@gmail.com, YOUR BUSINESS PHONE NUMBER.

2. Booking requests

Submitting the form is a request only. It does not guarantee availability and does not create a contract. A contract starts only when ITA Courier confirms the job in writing and any agreed deposit has been received.

3. Price and payment

Sealed food delivery is estimated at £13.60 per hour with a minimum of 2 hours per requested day. Parcel routes are estimated at £1.50 per calculated road mile, subject to a £15.00 minimum, plus £3.50 for each stop after the first. Document routes use the same mileage rate, subject to a £20.00 minimum, plus £5.00 for each stop after the first. Approved special work is quoted separately from £30.00.

Urgent, evening or weekend route work adds 20%. Parking, tolls, waiting after the first 10 minutes at £0.50 per minute and unusual requirements may be added only when applicable, disclosed and agreed. Unless otherwise agreed, a 50% deposit may be requested after acceptance and the balance is due on completion. Not VAT registered – no VAT charged.

4. Customer responsibilities

The customer must provide accurate contact, collection, delivery and item information; ensure lawful access; package items safely; disclose fragile, valuable, temperature-sensitive or restricted contents; and avoid all prohibited items.

5. Food delivery

Food work is delivery-only for registered food businesses. The customer remains responsible for preparation, food safety, sealing, labelling and allergen information. ITA Courier does not prepare, open, repackage or store food and may refuse unsafe, leaking, damaged or incorrectly labelled packages.

6. Delays and failed delivery

Reasonable care will be used, but times are estimates. The customer must provide a reachable recipient and correct address. Waiting, redelivery or return costs caused by inaccurate instructions or an unavailable recipient may be charged if agreed and proportionate.

7. Liability

Nothing excludes liability that cannot legally be excluded. Subject to applicable law, liability is limited to reasonably foreseeable direct loss caused by a failure to use reasonable care. Customers should declare high-value items before confirmation so appropriate cover can be checked.

8. Law

These terms are governed by the laws of England and Wales. Statutory consumer rights are not affected.