Submit a complaint

Use this form if you are unhappy with any part of your experience. We aim to respond within 2 working days.

Complaint intake form

Provide as much detail as possible, including an optional booking reference, so our team can investigate quickly.

Fields marked with are required.

Full name *Email *Phone (optional)Booking reference (optional)

Complaint category *Detailed description *

Preferred contact method *

EmailPhoneEither

Preferred outcome *

Refund requestInvestigationDriver complaintCompensation requestGeneral complaintOther

I confirm that ITA Local Courier may use the information provided to investigate and respond to this complaint. *

Local courier bookings across lincoln and surrounding areas, handled through a clear request and confirmation process.

Not VAT registered – no VAT charged.