Cancellation and Refund Policy

Last updated: 16 July 2026

Contact ITA Courier as soon as possible to cancel or change a confirmed job. Include the booking reference so the request can be identified.

Email a cancellation or change request

Before confirmation

A pending request can be withdrawn without charge.

After confirmation

Any cancellation charge or retained deposit will reflect the actual, reasonable loss caused by the cancellation, such as time reserved and non-refundable costs already incurred. It will not be used as an automatic penalty. Any excess will be refunded.

ITA Courier cancellation

If ITA Courier cancels and cannot provide an agreed alternative, amounts paid for the unprovided service will be refunded.

Consumer rights

Where statutory cancellation rights apply, they remain unaffected. If a customer expressly requests performance during a statutory cancellation period, a proportionate amount may be payable for services already supplied as permitted by law.

Refund timing

Approved refunds will be returned using the original method where practical and may take several working days to appear.